Women only · 9:00 AM – 1:00 PM
Women & men · 1:00 PM – 11:00 PM
Contact us
Email info@fv2fitness.com for help with the app, your membership, or a privacy request. Messages are answered during gym hours, 6:00 AM – 11:00 PM.
You can also speak to reception in person at Kevla, French Village 2, Duhok.
Help inside the app
Profile → Settings → Help opens the Help Center: a searchable list of answers about workouts, meals, the AI Coach, and account data, in English, Kurdish, and Arabic.
The in-app support ticket screen has been removed. Anything the Help Center does not answer goes to the email address above, or to reception, who can reach the same staff.
Delete your account
Go to Profile → Settings → Delete account. The app asks you to confirm, then deletes your authentication account and the database records linked to it, and clears that account’s data from the device.
Before deleting, the app proves the account is yours. If you signed in with an email address and password, you retype the password. If you signed in with Google, the app emails a six-digit code to your address and refuses if the code belongs to a different account. If you signed in with Apple, Apple confirms it is you and the app also revokes the Apple sign-in grant as part of the deletion, so FV2 no longer appears in your Apple ID.
If you cannot reach the screen for any reason, email info@fv2fitness.com and the gym will remove the account for you.
AI Coach consent
The AI Coach asks for separate permission before anything is sent to Google Gemini, and it will not send until you agree. To withdraw that permission later, go to Profile → Settings and turn off AI data consent. Withdrawal stops new AI requests immediately, on every device signed in to your account.
Trouble signing in
Member sign-up asks for your name, email address, and a password, then emails a six-digit code to confirm the address. If the code does not arrive, check the spam folder and confirm the address is spelled correctly, then request a new one. A forgotten password is reset the same way, with a code sent to your address. If you originally signed up with Google or Apple, use that same button rather than a password — a social account does not have one until you add one in Profile → Settings → Account. The gym can confirm which address your account is registered to; email info@fv2fitness.com if you are locked out.
Report a problem
Email info@fv2fitness.com with what you were doing, what you expected, what happened instead, and your phone model and app version. Screenshots help. Please do not include passwords in the message — staff never need them.