Support

Contact us

Email info@fv2fitness.com for help with the app, your membership, or a privacy request. Messages are answered during gym hours, 6:00 AM – 11:00 PM.

You can also speak to reception in person at Kevla, French Village 2, Duhok.

Help inside the app

Signed-in members have two support routes in the app:

• Profile → Settings → Help opens the Help Center, a searchable list of answers about workouts, meals, the AI Coach, memberships, and account data, in English, Kurdish, and Arabic.
• Profile → Settings → Support opens a support ticket that goes to gym staff, with replies delivered in the app.

Delete your account

Go to Profile → Settings → Delete account. The app asks you to confirm, then deletes your authentication account and the database records linked to it, and clears that account’s data from the device.

If you signed in with Google or Apple, the app re-authenticates with that provider first and refuses if a different account answers. An Apple sign-in also revokes the Apple grant as part of the deletion. If you cannot reach the screen for any reason, email info@fv2fitness.com and the gym will remove the account for you.

AI Coach consent

The AI Coach asks for separate permission before anything is sent to Google Gemini, and it will not send until you agree. To withdraw that permission later, go to Profile → Settings and turn off AI data consent. Withdrawal stops new AI requests immediately, on every device signed in to your account.

Trouble signing in

Member sign-up uses your email address and a six-digit code. If the code does not arrive, check the spam folder and confirm the address is spelled correctly, then request a new one. If you originally signed up with Google or Apple, use that same button rather than a password — a social account does not have one. Reception can confirm which address your membership is registered to; email info@fv2fitness.com if you are locked out.

Report a problem

Email info@fv2fitness.com with what you were doing, what you expected, what happened instead, and your phone model and app version. Screenshots help. Please do not include passwords in the message — staff never need them.